ABBE Technology Solutions, Inc.
 
 
 
Our

Services

Address Storage, Backup and Recovery

Storage, Backup and Recovery, Managed Services, Network, Data Domain, Networker, Managed Services, EMC Storage, Relocation, Data Centers

Storage, Backup and Recovery



With almost two decades of experience in selling, implementing and supporting EMC storage and data protection products, ABBE can perform the following services:

1. Consultancy services on architecting EMC storage solutions


2. Consultancy services on architecting EMC data protection solutions


3. Implementation services on the following


      a. Symmetrix, VMAX, VNX and VNXe Storage Solutions
      b. Networker, Data Domain and Avamar Solutions
      c. Project Management


4. Managed Services on Networker and Data Domain


      a. 8x5 onsite presence to once a week visit kind of engagement
      b. Onsite monitoring of the managed system
      c. Coordination with EMC for escalated issues
      d. Regular operations report


5. Onsite Support for Networker


      a. 2 hours response time after receiving service call
      b. 4 hours onsite support
      c. 24 x 7 coverage until issue has been resolved

6. Managed Services on EMC Storage


          a. 8x5 onsite presence to once a week visit kind of engagement
          b. Onsite monitoring of the managed system
          c. Coordination with EMC for escalated issues
          d. Regular operations report

    7. EMC Storage Relocation Services


          a. Relocation within Data Center
          b. Relocation to a new Data Center
          c. Dismantling, Packaging, Trucking, Assembling, Recertification

    8. Other Data Center Related Services


          a. Structured and LC Cabling
          b. Binfile loading
          c. Data migration

    ABBE can assist in the design and implementation of enterprise grade EMC solutions for both storage and data protection-- backup, restore and archiving. ABBE has implemented EMC storage solutions from its entry level VNXe series, to its midrange VNX series, up to its enterprise level VMAX series. It has provided EMC first level, onsite support to its Symmetrix and VMAX customers as well as for their Networker customers.

    ABBE has also performed, on its own, implementation services to its customers for data protection products such as the Networker Enterprise Backup System software, and the deduplication appliances, Data Domain and Avamar. For projects such as these, ABBE also handles project management. ABBE also provides managed services for storage, Networker and Data Domain. We can provide 8x5 onsite monitoring to a once a weekly visit to check on the status of the managed systems.

    We also handle and monitor escalations made to EMC for issues encountered during the monitoring. At the end of each week or month, the monitoring team submits an operations report to the customer. For those who prefer a support engineer to be onsite to handle Networker issues, ABBE can provide onsite support to augment EMC's standard phone and email support for Networker. Our engineer can be onsite within 4 hours after receipt of service call and will remain on-site, until the issue has been resolved.

    ABBE also provides managed services for EMC storage. Aside from the above, ABBE also provides other data center services like relocation services within the data center or to a new data center. ABBE can do the dismantling, packaging, trucking, assembling and recertification of the EMC units involved. ABBE can also do structured and LC cabling, bin file loading and data migration, among others.